I ordered flowers for my wife's birthday. They were to leave them by the front door of my house so they would be a surprise for her when she got home. Not only did they not leave the flowers, they CALLED HER and totally ruined the surprise. Then, they demanded to know when she would be home the next day and got upset with her for only being able to provide a 1 hour window since we have plans all day. I called and spoke with "Charlotte" and explained that I did not appreciate her being so rude to my wife. Charlotte proceeded to tell me that my wife was rude to her! My was is the most level headed person I know and would not be rude with someone like this. This woman then proceeds to tell me I'm wrong and started to yell at me. I then told her she could keep the flowers and shove them where the sun doesn't shine! NEVER DO BUSINESS WITH THEM.
Thank you so much! The beautiful plants arrived to the funeral home on time and in perfect condition (I was not in attendance, though a family member emailed me a picture).
This is for the owner of the business. If you are open to the public, and taking orders from 800flowers. Pick which one you want to serve. As a business owner myself take some constructive criticism it will only benefit you. I came in on valentine's day with cash in hand and was told "sorry I can't help you" your staff was too busy. If that's the case, lock the doors and put a sign up that says closed for whatever reason you choose. Being rude and refusing business is why you're earning yourself 1star ratings. Flowers are given while someone is feeling wonderful or sometimes sad, I'd be careful with the way you portray your attitude because your business will eventually reflect it. God bless and good luck.
A good 1-800 flowers experience overall!
If you're planning on purchasing flowers or using 1-800 flowers don't use The Family Florist.
The male was absolutely rude, condescending and borderline aggressive. He asked me to sign some kind of received paperwork. I signed as he asked and he SHOVED the clip board back in my face and demanded that I PRINT my name. I did as he asked and he turned around in an agitated manner and left. WOW!!!
Do not order flowers through this florist! They Will be delivered wilted and then dead In a few hours! I ordered the flowers through 1 800 flowers and they use this florist 1800 flowers offer to refund my money and then this florist contacts my wife and demands to come pick the flowers back up! REALLY!?!! They are dead and in the garbage! They had bad attitude on phone and very unprofessional! Their reviews and ratings on Google should explain it all! I don't even want to give them a one star but I have to in order to give a review! 1800 flowers is doing an investigation on this florist and will not be using them anymore, hopefully, because they are showing a very bad image for them!
Absolutely HORRIBLE customer service! I'm really surprised that 1-800-FLOWERS deals with them.
My only (minor) complaint would be that the size of the greeting card is a little overbearing.
My boyfriend sent me flowers. A young female and male arrived in a red SUV type vehicle to deliver the flowers .
The female was very nice and polite, she handed me the flowers and turned to leave, At which time the male shoved a clip board threw the crack in the door as I was closing it.
I can't believe any business would allow a delivery person to act in that manner when delivering flowers. What a way to ruin a surprise gift. If he would have hit me in the face with that clip board I would have pressed criminal charges against him.
The Florist Family is a US Florist based in Clearwater, Florida. The Florist Family is located at 12747 49th St N, Clearwater, FL 33762, USA.
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