Would have given one star if I could have. Have been a loyal customer for 10 years. However employees there now are always rude and snotty. The manager Bonnie treated my family like they were repulsive when I had a question about a return! Never have received such an unprofessional rude service. I get better customer service at the gas station.
I was notified of a Card member sale about an hour before they opened. I was out and about and hadn't showered yet but I had an interview later and needed a new suit. I went in and purchased over $300 worth of merchandise. I was not able to try on the suits due to the fact that I was under a time crunch and I was smelly. I went home, took a shower, tried on the dresses and suits and was able to be satisfied with 2 out of 5 suits I picked. Mind you, when you are looking for something, everyone is very helpful. "Sure, you can find that over there...but come here to check out!". Well, I came back the very next day to return a few of my items and wow, you are considered the plague. I asked if I could return at the register by the door, no you have to go to that department. OK, well, I am in the women's department? So she pawned me off on someone else who then walked me a long way to another lady who was extremely busy. (Mind you, the first register I went to the girl was playing with stickers). And, of course, the woman was pissed! I don't mean mad...I mean pissed! Wouldn't look at me, nasty to the core. First thing she said was, "none of these worked for you"? I said, "I had two bags worth of items and these 5 did not work". She was pushing the hangers on the metal hook like she was bashing in my head in her mind. I would say, "that looks really cute on the hanger but just not flattering on". She just glared at me. The whole transaction took about 2 minutes seeing I get my receipts emailed. I am going to pay off the credit card and cancel it. I don't need to be treated like that when I spend money in their store. I will not be back.
I bought an expensive dress a week ago, took the tag off and didn't like the dress. The sales person failed to tell me that once the tag is cut off I 'ont be able to return the product. Very dissapointed!! Will not return there again.
I had exceptional service in the jewellery department by Mallary. She was pleasant, cheerful, beyond patient and seemed to genuinely care about me and my purchases. She made me feel like it was a joy to serve me and made me greatly enjoy my time shopping. As well I had the same exceptional service in the shoe department by Kathryn.
When I need makeup or a quick facial. I go to the Origins Counter. I love their products. They do not push you to buy anything. If I can't afford a couple new items they will give me samples to take home and try.
Dillard S is a US Department Store based in Clearwater, Florida. Dillard S is located at 27001 US-19, Clearwater, FL 33761, USA.
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